WebPT

WebPT is a well-priced comprehensive solution for physical therapy clinics of small-to-midsize. It could use more support for occupational/speech therapy combined clinics and may not be ideal for large businesses that can afford more directly catered solutions. However, it is a stable and multipurpose platform with a great deal of options for PT/OT/ST clinics nonetheless. It allows you and your staff to completely manage the entire patient process digitally and with a great deal of connectivity between different phases of the patient process. This avoids the inefficiencies of relying on paper documentation and communication issues and saves time with the automation available for scheduling and patient outreach.

Well suited: outpatient private clinics where PTs; sports environments.
Less well suited: seems like a large hospital setting might have a more difficult time with the operations.
Practices with multiple disciplines in it--are PTs and SLPs and OTs all able to document as they need?

WebPT is very well suited for companies that have frequent interns since it is so easy to use. It is very easy to use in the outpatient orthopedic setting, I do not know if there are any drawbacks to inpatient or neuro settings.

WebPT is best used in an outpatient setting where Occupational, physical, or speech therapy services are performed. It might not be appropriate in another rehabilitation setting (i.e., chiro).

Good for straight EMR and Billing. But if having a ther ex module that is integral part of overall charting process is important this software is falling short by large margin.

For your basic documentation needs WebPT really excels at using a simple interface without needing a big learning curve. Our staff usually picks up right away how to use the documentation interface with no trouble.

I am a 15 year user of WebPT including their patient intake, scheduling, EMR, HEP, clinical outcomes, and patient engagement modules. Until recently I was a proud and loyal WebPT consumer. However, my team experienced an extremely high volume of recurrent technical issues during all of 2022 and continued into 2023. We promptly brought these to the attention of WebPT's support team and were frankly not impressed with their communication, technical solutions, or promptness in resolving the issues. When we experienced a clear pattern of the same support issues occurring across multiple different patient accounts we emailed, called, and took Zoom meetings with out "Success Manager". When WebPT still did not address our concerns I took a live in person meeting with a WebPT "Member Success Manager" at the American Physical Therapy Association Combined Sections Meeting to in San Diego to again voice my strong concerns about the poor functionality of the software, related poor support, and negative impact on my clinic finances and morale. Per their request I emailed to re-iterate the same information to the "Success Leader". The subsequent Zoom meeting with the WebPT management was simply the most disappointing experience I have experienced with any vendor in 23 years of clinical practice, 20 years of clinic leadership, and 13 years of private practice. I next attempted to contact Ashley Glover, CEO of WebPT who I met at the Combined Sections Meeting. When I did not receive any communication I felt it was reasonable to reach out to my personal and professional friend Heidi Janega the founder of WebPT and was told Mrs. Golver would be in touch. I have yet to hear from her. During the meetings I described I was told my complaints were not valid and that the support issues were fixed. If the same issue occurs across numerous patient accounts is absolutely not fixed. Rather it is a recurring pattern that negatively impacts patient care, business efficiency, and the work/life balance of our team. It was also clear they had not reviewed the information they mandated I provide prior to the meeting or their own notes on the numerous support issues. I was also told WebPT is not the same company as before and that we may not be a good fit for them. Well, we may finally have a point we agree on. WebPT may now feel they are too big to fail but I can tell you they may be big enough to fail your clinic.

WebPT is well suited for day-to-day physical therapy documentation, scheduling, and insurance billing. The learning curve for operating the billing software is fairly steep, requiring a fair amount of training, even for experienced staff.

The support system is easy to use for questions. It would be nice to have additional training on features that WebPT offers within the software.

WebPT is very well suited for EMR and Billing functions. It may not be suited for all specialty practices, as it was specifically designed for Physical Therapists.

WebPT is best suited in a clinic with at least 3 PT's and supplemental PTAs. WebPT allows the staff to multi task and provide care to many more patients without sacrificing patient care. The only time it wasn't the best was when our internet was down. As WebPT is a internet based solution, it kinda does require a persistent internet connection.

Of all of the PT software suites that I've used, WebPT is the best platform. I especially like how the HEP is integrated into the documentation and it allows for chatting back and forth between patients and therapists. It is easy for me to track my patients' progress and update their care plans. There are several glaring glitches that need to be addressed. The company has assured me of an upcoming "update" that has been used as a dangling carrot for several years. In the meantime, there have been several changes that have been made to satisfy the company's quest to improve "DEI". In my opinion, these "DEI" updates have come at the sacrifice of quality patient care as there is a clear neglect for appropriate therapeutic intervention in the way these changes have been executed.

Great for our physical therapy practice! All-in-one automation!

It is well-suited to any size PT practice that wants to have an integrated platform to maximize front- and back-office automation. It is well-suited to a practice with many PTs, where the owner seeks to optimize and/or standardize treatment approaches across the team. I have not used it outside of the PT practice scenario, so I cannot comment on that.

If you travel a lot and you need to keep records and see it anywhere, just keep a Chromebook and access everywhere. WebPT is a bit glitchy, which holds it back. Sometimes you don't want to fill the whole form which is too annoying because it contains a lengthy form which is unnecessary.

I use Epic right now and it is not very user friendly, WebPT was different in that you knew where to look for sections to write in. It was also easy to navigate without multiple windows popping up.